Service terms

Service scope

Lana Nien services include visa assistance, travel arrangements, medical travel coordination and supporting services. Scope, fees and follow-up arrangements are explained directly before you agree to proceed.

Visa and medical decisions

Visa decisions belong to the relevant authority. Medical assessment, treatment plans, outcomes and medical costs are determined by the doctor and hospital. Coordination is not a guarantee of visa approval or treatment outcomes.

Bookings and information

Flights, accommodation and transport depend on availability and provider conditions, including changes and cancellation. Available details are explained before confirmation. Please check your information and tell us about changes that affect arrangements.

Guide content

Articles support general planning. Requirements and processes may change and should be checked when starting the service. Articles do not provide diagnoses or personal medical advice.